Working with us, you will receive comprehensive support at every stage of the purchasing process, as well as later, during the use of our software. At your disposal are Key Account Managers who will get to know your needs in detail, collect relevant information about your laboratory and propose a tailor-made solution. In turn, the Sales Support Team will accompany you throughout the contract, taking care of the smooth flow of information between departments and informing you about the latest products and services.
Need a quote for your lab?
Contact us - call or write.
We understand the challenges of working in an environment where every second is precious and where human lives may depend on the speed of testing. That's why we provide support around the clock, every day of the week - 24/7. Our specialists can diagnose and solve problems remotely, or simply instruct the hospital's internal IT department or laboratory staff to quickly resolve difficulties. Every problem we encounter is important to us and we try to solve it as quickly as possible.
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As part of our service contract, we regularly organize training sessions for System Administrators on the client's side, which allow them to deepen their knowledge of the software and receive direct support from an experienced trainer.
We also offer dedicated on-the-job training - if you've hired a new employee and lack the time to get him or her up to speed with laboratory software, outsource this task to us. We will train the new member of your team and thus save your employees' valuable time.
Interested? Contact us to learn more about our training offerings.
